Refund Policy

This Refund Policy explains the rules for getting refunds for hotel bookings, memberships, or other purchases made on the Appleaster platform, operated by Appleaster (“Company”, “we”, “us”, or “our”). By making a purchase or booking on Appleaster, you agree to follow this Refund Policy.

1. Who Can Get a Refund

We offer refunds for purchases on Appleaster in the following cases:

• Technical issues: If you experience a system error or payment failure that prevents you from completing or using your booking, and we cannot resolve the issue in a reasonable time.
• Unauthorized transactions: If you notice a payment on your account that you did not authorize, and you report it to us promptly.
• Hotel policy compliance: If the hotel provider cancels your booking or fails to deliver the promised service, we will assist in obtaining a refund according to the hotel’s cancellation and refund policies.

2. How to Request a Refund

To request a refund, please email us at [email protected] with the following details:

• Your name and contact information.
• Booking details, such as the booking ID, hotel name, and date of purchase.
• The reason for your refund request, along with any relevant details or supporting documents.

We will review your request and may ask for additional information. If your request is approved, we will process the refund as soon as possible, following applicable laws and hotel policies.

3. How Refunds Are Processed

• Refunds will be credited to the same payment method used for the original purchase, unless we agree to an alternative method.
• Processing times may vary depending on your bank or payment provider, typically taking 3-10 business days.

4. When Refunds Are Not Available

We do not offer refunds in these cases:

• Change of mind: If you decide you no longer want the booking or membership.
• Non-refundable bookings: If your booking is marked as non-refundable under the hotel’s policy.
• Minor issues: If there are small inconveniences that do not significantly affect your stay.
• Late cancellations: If you cancel after the hotel’s cancellation deadline.

5. Contact Us

If you have any questions about this Refund Policy, please email us at [email protected].